Options. It's been 3-4 hours now and I can see from the router's admin page, it's been stuck at "Requesting CM IP Address" and doesn't connect to the Internet (blue light flashing). Engineer not turned up. 99 and also possibly an installation or activation fee for the 360 box, although this may be waived if the customer is upgrading to the Ultimate Volt package. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Great-value deals on unlimited broadband. My broadband failed totally on 27 June. Gaming Support. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Thanks for posting and welcome to the community. 4 hours ago. Do not cancel your existing broadband service until Virgin is in and working. Hey Virgin Media. They will just waste your time. Repairs and servicing of Virgin Media equipment come at no extra cost. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. If you don't mind, I will need to send you a private message to pass security. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 1: A signal issue with the in-built Freeview terrestrial tech. Hey, Did anyone else get Virgin Media turn up at your. on 01-03-2023 00:20. Stream from Virgin Media. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. Select “Settings” and press the “OK” button again. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. With regard to the landline, I have followed all of the help guidance, used two other phones, rebooted etc and there is still no ringtone. Neighbours have virgin installed and said it was a painful experience to get them to understand. build flat I needed Vodafone to send an engineer out. The visit will be viewable in your online account shortly - virg. I was having a long running issue with my broadband intermittently disconnecting (in the end it turned out to be a wider VM issue) - I booked the engineer to come and waited in for them and they never arrived. Call 150 support. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. When I try to make an account online, it says 'opps we've run into a problem'. I have been having issues with Virgin Media broadband for 2 weeks now. Hi I want to cancel the engineer visit on 5th November 0800-1300 to fix the problem with my phone extensions since Virgin switched to fibre phone line. I was due to be installed today and the engineer has not turned up. I paid the minimum requested to get everything up and running again and after a couple of hours my internet service was back. I was due to be installed today and the engineer has not turned up. By calling 0800 064 3777. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. . TV on the go. They will just waste your time. It's great having you on board with us in the Community. Absolute joke of a company. 3 weeks ago. I'm so annoyed at waiting in all day, only to have no communication from either Collect Engine or Virgin Media. Account - Mobile. . I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. Engineer came yesterday to - 5316582. Phone line change over. lovett wrote: ». I received the router and TV box through the post about a week ago. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. > Connect to the Virgin Media TV service now. . The text asked me to reply CHANGE if I - 5338447. Broadband & phone. I'm trying to contact the salesman who I previously talked to but he is not returning my calls. Engineer not turned up. The house is a new build, there's no lead in the paint, no aquarium or anything like that. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. Choose Settings. #1 Virgin UK phone support said there was no fault in the area and they would call an engineer #2 Engineer arrived, said there was a fault in the area so did not take a look at my equipment, basically just told me it was oversubscribed in my area and due to everyone working at home and nothing could be done. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. Networking and WiFi. (This. Needless to say, the service was still out 24 hrs later. I've been trying to connect the Virgin Media Connect app for a while now with no luck. It's a decent yardstick for most circuits. Phone. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. Broadband & phone. 15 per missed appointment: Delays with the start of a. I have tried to call and I cant get past contract number as I dont have one yet. On the day '8th' they sent an email to say my activation date has now changed to the 18th(today) again the Engineer did not show and my fibre still isn't activated. They told me an engineer would visit. 10-09-2022 17:45 - edited 10-09-2022 17:47. @Smeags wrote: Hi. Networking and WiFi. Our internet now seems fine and I want to cancel the visit, but I cannot. Speed. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. You can also view this in the My VM app . Phone line not working since upgrade. The property where this will be installed is currently empty and has never had Virgin installed before. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. Hi. 2: Seeker. matt. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. Book an engineer. You can be confident that we will do everything we can to ensure that it is put right. 18/10/07 - 13:56 #4. Options. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. Forum Member. External work not completed in Networking and WiFi 3 hours ago; I have placed an order and had no confirmation of my purchase in QuickStart, set up and connections 7 hours ago; Damaged cable and unusable service. Joining in. 2: Seeker. None the less an Engineer was called, they visited and told us we were a priority for total loss of service however they would. staff will book something it takes them a few days to get to threads or ring but. 1 REPLY. 18/10/07 - 13:56 #4. To be clear, this part-block is only in place for customers who haven't got an appointment in place. Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. 95 setup cost depending on the package. on 09-02-2023 18:55. 04 per day from the initially agreed installation date until the service went live. Changing your installation date. cancel. TV on the go. As the walls were recently painted,. Due to a misunderstanding I had my services suspended due to a bounced payment. Megan_L. TV 360 and home phone not currently available in 2022/23 network expansion areas. So today I had a Virgin media engineer out to my house today to try and sort out the countless problems with my broadband. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have turned up. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. These are mainly if we need to complete work or tasks before your appointment. Turn on your TV and get connected. Tuning in. Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds. Follow these steps to install your virgin Media Broadband, TV and Phone service. Community FAQ Sign in. on 25-11-2022 16:07. Calling up they say they can't tell us when they'll arrive and to make an account online. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. Eh, that's exactly why I left Virgin media. Jowa21. I would recommend keeping the conversation to one channel so as not to confuse things. on 24-01-2022 21:07. on 10-02-2023 10:41. 22/08/10 - 16:14 #5. 1 ACCEPTED SOLUTION. I have been a loyal customer of Virgin's for 12 years. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. 18/10/07 - 13:56 #4. You’ll then be able to use your same old phone to make. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. screw the master socket back to the wall. No the hub 5 keeps flashing red then turning solid white then flashing red again. . TiVo. In response to Anonymous User's comment. Engineer turned up to install inside the property. £5. 5 Virgin Media Software Engineer interview questions and 6 interview reviews. Hello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. I’ve tried to book an engineer through the phone number provided multiple times but haven’t had any luck/spoken to a human. However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. 0 Kudos. 15 if we don’t turn up on the promised day of an. TV. I happened to notice evidence of at least some IPv6 back in. Turn on and start the Box. Click on any of the available dates and timeslots to reschedule your appointment. I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. I took the day off work especially as well. Chris. You might like to try giving full details here first to get some advice. I'd suggest giving the broadband team a call and they can check the status of the engineer's visit. Used the 'diagnostics app on my mobile, and did a reset, checked cables, etc, powered off/on again, (following the instructions by diagnostics), no joy. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. I do not work for VM. Engineer no show. We would like to show you a description here but the site won’t allow us. Non-fault callouts such as this are a £25 fee. 33 a day and you’ve been paid £830. Engineer not turned up. After booking a technician slot for today 12-4pm and receiving numerous messages telling me to make sure there was someone aged over 18 to be present, they failed to show and it’s impossible to talk to someone who knows what’s going on !!! My V6 has the dreaded GSOD and is constantly rebooting so I’. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. 22 but did not appear. We had internet problems over the weekend. Volt. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days. #6. In response to Anonymous User's comment. Go to solution. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Who are these external contractors they are using for the contract pull and why have they not managed to turn up for 5. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. Solved: Is there any way to book an engineer without having to phone? - 4918892 - 2Ah well here goes again. If we need to send you some new equipment or book an engineer. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. 3. During the previous visits by different Engineers, two of them were very thorough and found that the box at the end of the road is exposed to the elements and so gets wet. Using your remote control Select Help & Settings on the Home screen. During the hub 5 installation process the virgin media engineer stated that the virgin media wifi cable lines werent even on their system and that they weren't working properly as even had problem setting it up. When I switch it on, it is stuck on 'starting up'. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. 06-11-2019 9:40. I've not been given any update or have a clue with what happens next. How to restart your equipment properly. you'll get £26. . I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. Cannot find details of visit in my account but had email confirming date and approx time 8. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I left it today (tue 30th nov) to see if anyone would phone and they did not. Then, simply click Cancel next to your appointment details on. We would like to show you a description here but the site won’t allow us. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. i have searched VM website but cant find how to make an appointment on line or home to chat to VM. • If you select Change Network Settings > From here, you can change or update your WiFi settings. TK Veteran. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. There will be a cost of £25. You can also view this in the My VM app . 23 and was told a engineer would come out Monday between 1-6 but no appearance I also have not received a welcome email in with my account details and area code so cannot create an account any help pleaseInstallation of a landline and broadband installation takes approximately 14 days. I was suppose to have a face-to-face interview. i have tried all the online fixes to no avail. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). 08-02-2023 01:51 PM. Navigate to “Help & Settings” and press the “OK” button. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. Have been through all the processes. The original scheduled date for engineer installation was 21st of February 2023, this was then not met and as Virgin Media failed to provide enough notice, they did provide with compensation. Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. So. Automatic compensation is only applied for installation delays when the Virgin Media is at fault. Learn more. 33 a day and you’ve been paid £830. We've been asked not to post the number on the forum so I'll send you a PM with it. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. . Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Prior to this an appointment was made by Nige. We would like to show you a description here but the site won’t allow us. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. I do not work for VM. Here, you can see if there are any software updates available. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. She was told (after being on hold for 90 minutes) that an engineer had been scheduled for Tuesday. Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. The engineer who came to our area seemed very shifty when I asked him if it was a network problem. All our contact methods can be found here - Regarding the phoneline itself - is. Openreach engineer has twice failed to turn up - considering cancelling my contract. Virgin Mobile. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. If you charge me £25 for a wasted visit then I'll be charging you for my time at. . Phone number - 150 from a VM phone, 0345 4541111 from any other phone. Gaming Support. Click the lower link (Share Live Graph) then click generate. Looking at the service hers it is not showing active. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. Options. The engineer then turns up for their appointment and can't doing anything as the external work has not been done. Downstream power should be between -6 and +10, Upstream power between 34 and 51. Virgin TV 360. Using your remote control Select Help & Settings on the Home screen. Plugged it in, I can make calls out, people can ring in but I can't hear it ringing. 0 Kudos. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. Stream from Virgin Media. 24 for a no-show without 24 hours prior notice and £5. We have had this same problem on a number of occasions in the past and it has always been fixed with an engineer's visit to the box at the end of our ro. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Up to speed. I have had Virgin Media engineer round twice. TV on the go. Excellent news , thanks for the update and we're pleased this has now been sorted for you. many help would be greatly appreciated thanks. Jay28. Home Phone. 01. The two engineers out of the four, reported the box problem, but obviously it hasn’t been taken seriously,hence the two. . My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. . Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. had various members of Virgin Media suddenly pop up on screen looking confused then disappear again, and it generally felt as if whoever was meant to be in. We would like to show you a description here but the site won’t allow us. Having been almost caught out by a Microsoft Scam, taking a similar form, I was suspicious, particularly as they did not know my name, but they did know (or guessed) that I was a. TiVo. I placed an installation order on November 28th and went through the direct debit setup and installation date selection. . Text us 📲 on +44753 305 1809, and WhatsApp us on +447305 327 112 . I…In response to rolandjp. Test your wireless connection. They will just waste your time. Free interview details posted anonymously by Virgin Media interview candidates. Solved: I lost service on Tuesday 3rd Jan. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. I had a engineer from BT booked for a afternoon visit between 1-5, he turned up at 3, went to work on the phone lines outside and never came back, at about 6pm,I went to look for. App then says we need an engineer, and. Re: How to book an engineer. At the same time my Virgin fibre broadband stopped working. Engineer not turned up. Engineer arrival time not updated on MyVM. The best way to cancel an Engineer visit, is to call Customer Services on 150 during working hours. They told me an engineer would visit. QuickStart, set up and connections. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. However after getting off the phone with her. on 27-11-2022 02:06. Broadband. Check the condition of your phones. I called at 12. lovett wrote: ». I also had the same problem, engineer no show today for a 1-6pm appointment! Spent ages trying to find a number to call but no luck…We would like to show you a description here but the site won’t allow us. No texts have arrived, I did check on my third attempt that they had my mobile number correct. A complaint is in place, it will not be closed until compensation is settled. Here’s how much we’ll credit you for the following service issues: £9. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Dan1983. They were supposed to come. 17-08-2022 15:17 - edited 17-08-2022 15:37. , a Virgin engineer was scheduled (Thursday 12th Jan). • If you select Change Network Settings > From here, you can change or update your WiFi settings. 1 ACCEPTED SOLUTION. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. I do not work for VM. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just didnt show up after i waited indoors for 6 hours. Even sitting in the room above the router, the WiFi was dreadful. My Virgin Media. There’s a broadband issue in your area and our technicians are on the case to fix things. NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. Want to post how awful service Virgin media provide 15/02/2022 - is when when my Internet go live date was. I was supposed to get VM Fibre M500 fitted on Tuesday 6th Dec, the engineer turned up and said I needed a new cable running from the road to the house and this would happen the next day. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). So I have no idea when I will be connected. Tudor. This follows on from an appointment made for last week. He stated that someone else will come the following week. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I have called the helpline who has passed me back to the first link so I am going around in a loop. I understand that your concern is with regards to the installation of Virgin Media services. Then the guys at the call centre ran. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. Hi, My mum had an engineer visit as she had no signal message on her tv but when her next bill was taken by DD there was a £25 charge on it. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. . Here’s how much we’ll credit you for the following service issues: £9. Over 12 months from my order. in. Wifi not working after engineer visit. The start up menu didn’t. They haven't done since they sold the "off-net" business to TalkTalk a few years ago. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Adduxi. Cable installation. 3 Virgin Media Field Service Engineer interview questions and 3 interview reviews. My date for the service to start is December 24th. None of the advisors in India know what they are doing and - 5263894. No Internet after engineer cam to fix intermittent issue 😒. You can wait here for a staff member to take your details and make a new appointment, or phone in to customer service to book again. 59pm on the date initially confirmed in writing with the customer. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Switched to Sky and they've been fine. Virgin Media. On the video you simply plugin the cable. tvtimes Posts: 9,276. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. 25 for each and every day that you are kept waiting. That's only partly correct. 2. Manage Your Account. A master socket is the main socket for the phone line in your home, not an extension socket. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. When I tried to call customer services they were useless. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. matt. I tried to text and explained I couldn't get. I signed up for Virgin Media broadband on the 28th of October and originally booked an installation date for the 5th of November. - Between 7:40-17:10 - Perfectly fine. I called Plusnet helpline and they said they couldn't contact the engineer either. 10-09-2022 17:45 - edited 10-09-2022 17:47. However this tech would cost a one off charge of. 00 for the 3 broken appointments. I have followed the steps to check it online but the message says it’s unable to do so. If there is anything you need going forward - please just let us know. A Ti-Vo was installed in one of the upstairs bedrooms. build flat I needed Vodafone to send an engineer out. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. These are the telephone numbers for Virgin priority complaints line 01256752000. 00 but the seller said it's free, no need to pay for the engineer, So, the devices are here, but I cannot set them up.